I bought an Ipod touch back in April 2010 from HMV and then a problem with the headphone jack occurred back in about May/June this year. I sent Apple an email at the time but never got round to following it up by now I'm back at home I thought I'd look into it more. I went into the Apple Shop and they said a pin was loose or something similar and it would be £120 to replace. I then went into HMV and as it was out of warranty they said to try calling HMV customer support to see what they said and after about 35 minutes they said as the warranty had run out so they couldn't do anything.

But I remember reading something along the lines of if something breaks within a reasonable time you have the right to a repair/replacemet.

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There have been cases over here, of when PS3's have broken outside of warranty, people have used Consumer guarantees act (I think it was that don't remember) to get a new ps3. Because I think it is unreasonable for something that expensive to be expected to break down after 8 months etc.

However I have no idea about the UK, or if I have even got my facts straight. But I expect it isn't worth your time.

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Sales of Goods act. Retailer is responsible to ensure that the item works for a reasonable amount of time and is fit for purpose. You should reasonably expect 3-4 years out of an iPod. Send a letter to HMV head office asking them to rectify the fault. At worst you might need to get an engineers report (maybe from Apple) to verify it has failed due to a manufacturing fault. You'll have to pay for this, but HMV will (legally) have to refund you that cost as well as repair/replace the iPod.

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You will need an engineers report, and pay to get it fixed, if its deemed that the product was unsuitable then he'll be able to claim the money back, you have to take into consdieration that ipods get knocked about a bit, in pockets, coats etc...so it could have worked loose that way. I very much doubt HMV would end up paying for it

Just claiming the Sales of goods act is the worst thing you can do as most of the time it will get you nowhere Im afraid

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why not call apple support ?? they should be able to tell you what they can or cant do.

there is also an apple warranty checker which will tell you what is still available.

Apple Warranty Checker - https://selfsolve.apple.com/agreementWarrantyDynamic.do

Actually getting it fixed yourself is the worst thing you can do as that basically makes it a lot harder to claim anything back from the retailer. You have to give the retailer an oppertunity to set it right before you go paying for any repairs yourself.


Get the engineers report, but do not go and get it fixed until you send a copy of the report to HMV asking them to repair it as they are legally obliged to.

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I didnt mean fix it yourself, but yeah a reputable repair agent is fine. Ive only ever seen one SoGA claim suceed in over 11 years in retail, and it was defective graphics card in a laptop, the guy got £900 after 3 years, he went about it very sensibly though, most people use this as a reason to have a go at companies.

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You see now this is odd because where i work i see plenty of people claiming under this its pretty effective but yea make sure you know exactly what they are obliged to do and what you need to do dont just ring up quoting this act blindly that wont help

It's succesful on a regular basis. But the second you have it repaired somewhere else yourself, you've as good as signed your consumer rights away. You absolutely have to give the retailer an oppertunity to set it right first, then if they don't you launch a small claims court action against them.

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